viagogo refund australia

"Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Stay informed. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. Read Customer Service Reviews of www.viagogo.com/au - Trustpilot You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Viagogo will never pay you after you sold your tickets and you can never get back your money. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. 7.1 Ownership of Intellectual Property. 7.2 Copyright. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. 6.4 Release. 2.15 Claims under the viagogo Guarantee. To request a refund: From the actions menu, select the 'Request Refund' option. 1.1 Introduction. A new screen will display that allows you to begin your refund request. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. After you raised a dispute did paypal stop or refund deduction from card? Note that Your payment may be withheld if you violate this clause. Justice Burley labelled that as "qualitatively a very serious misrepresentation". Provide documentary evidence with your request to support your claim. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. 2.13 Ticket Information. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Including any such items constitutes a material breach of these terms and conditions. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. 4.2 Stolen Property. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. 2.8 Notification. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. To sell tickets, a Seller lists the tickets in the Site database. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. For a list of these situations see Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com What should I do after I purchased tickets from Viagogo? They take your money and have no way to ensure you get the tickets. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. you did not use your RRV for any travel(regardless of the reason). Getting a refund - Home Affairs Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Can I buy tickets that are personalised with someone else's name on them? In August 2017, the ACCC announced it was taking Viagogo to court. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. If this is also unsuccessful We will not offer a refund. -Discover the hottest events in your area. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. viagogo is a global online platform for live sport, music and entertainment tickets. Provide lots of information and make a claim for a refund. 2. Prices are set by sellers and may be below or above face value.". During this time, the Site will be temporarily unavailable. How can Viagogo get away with charging such big fees? Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. According to the consumer group Which?, Viagogo's terms and conditions say . 1. Petition Block Viagogo website in Australia Change.org Viagogo to pay $7 million for misleading consumers | ACCC We will not allow You to buy or sell tickets before You have registered with Us. After multiple emails to Viagogo, Kent has been refunded $280. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Viagogo Gets A New $330 Million Loan. No Consumer Refunds - Forbes 5.2 Violations, Termination and Suspension. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. the price it is sold for on the primary market). Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia 2.11 Ticket Fulfillment. you might incur adebt to the Commonwealth. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising Ticket resellers: Viagogo reviews | news.com.au Australia's leading Protect and prevent people from becoming victims of scams by companies or individuals. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. The action you just performed triggered the security solution. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. Stock images:Getty, unless otherwise stated. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Viagogo still offering worthless tickets to unsuspecting customers - Stuff Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 2.16 Season Cards. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. My event is cancelled or postponed - What do I do? "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. FanFair publishes a guide for getting a refund from Viagogo "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. It also failed to adequately disclose to consumers that it was not a primary ticket seller. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. I've bought tickets from Viagogo and I'm now worried they - Quora To share your thoughts or ask a question, visit the CHOICE Community forum. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. They could not promise tickets or even tell us where the seats were located in the venue.". 3.4 Indemnity. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. It didn't. Until recently, the final cost price of a ticket . Welcome to viagogo's online ticket exchange (the "Site"). It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. There are limited situations where refunds can be granted. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Can I Get a Refund from Viagogo? - GetHuman You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. NSW Fair Trading investigating Viagogo for unlawful behaviour. ACCC takes action against ticket reseller Viagogo - news You will need a username and password to access the Site and use the Services. We care about accuracy. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. You can email the site owner to let them know you were blocked. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. It has been fined in Italy and . drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. viagogo Tickets - Google Play Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". This may limit your ability to be grantedanother visa. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . To be a member of this Site, You must agree to accept the terms in this Agreement. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Think you've been ripped off? Claire Turnham's self-help guide for 3.3 Laws and Regulations. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Save. Additional information can be found in our FAQs and on the ticket details pages. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. Stay away from them!!!! To be eligible for a VAC refund your application needs to have been finalised. Released by: Victims of Viagogo - Facebook If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. We will also add sales or value added tax on our fees as applicable. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. South Australia's Consumer . We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Can I pick up my tickets instead of having them shipped? You are on a Viagogo website. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE How to get a refund from Viagogo - Quora You consent to the exclusive personal jurisdiction and venue of Swiss courts. Consumers urged to avoid viagogo | NSW Government The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. Send the completed form to the office processing your application. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". If You do not qualify, do not use the Services. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Received just 2 days before the concert transfered from someone via ticketmaster! 2.5 Tax on Seller Proceeds. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. First, don't use Viagogo. (Subclass 870) Sponsored Parent (Temporary) visa. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. Event dates, times, venues and subject matter, which are listed on the ticket, may change. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. viagogo is rated "Bad" with 1.3 / 5 on Trustpilot

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