Takes no accountability for a time glitch that had us go to a show at the wrong time. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Overall, my experience was very positive. 100% Buyer Guarantee is a complete falsity. I would like to warm people to avoid buying tickets through Vivid Seats. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. Thank you. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Tickets were electronic via phone. Had rented a room just for this event. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Read more Comments: 0 My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. It was smooth and I didn't have to do all re-ordering process again. The tickets were in TTC3 seats 30 and 31 in corner. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! I tried not to trip thinking I could sell them forward. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. After all, I selected that I wanted "2" tickets not "1". It goes against our guidelines to offer incentives for reviews. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. We also confirm that your tickets are general admission. 5.5 Total Score. This comment was posted by a verified customer. Claim your listing for free to respond to reviews, update your profile and manage your listing. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. We do this to make sure each fan is able to choose tickets that are most accommodating to them. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Ultimately, hung up on me. First time using Vivid Seats to get tickets. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? The. Chicago, IL 60606-0606. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Vivid nor Ticketmaster seem to care about my issue. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. In my eyes I trully beleive you are a rip off company. Vivid Seats is a trusted and reliable way to buy and sell tickets. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. In one order, my tickets arrived via email within an hour or so. No. We would like to look further into this for you. This review was chosen algorithmically as the most valued customer feedback. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Dont use this site they are horrible. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. I had to buy either 1 or 3. Angel P helped me out. Order number [protected]. My tickets were not released until 1 week before the show. Tickets to Aint to Proud Stage Play in West Palm Beach. Vivid Seats is an independently owned and operated online marketplace. We use dedicated people and clever technology to safeguard our platform. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. Vivid Seats. Apply this Vivid Seats coupon code for $15 off first . The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. I purchased tickets through you company for the September 11, 2022 Rodeo. 3 for $533.58. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. We launched @recap.email and legal webhooks. Eugene was very helpful with my questions. ConsumerAffairs is not a government agency. Purchased parking for the Super Bowl. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. He said they can't refund anything because they connect 3rd party sellers. The request was put. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. 3 for $533.58. Dont EVER use vivid seats for any purchases. Date of experience: 26 February 2023. And in checking with the Keillor show I found that the show was not sold out! Address: 111 N. Canal Street. I just want the Tickets I spent over 2 thousand of my hard earned money on. My credit card was charged $328.30 that day. The site didn't show the total of $632.10 until after I purchased the tickets. This Yelper's account has been closed. Long story short the ticket transfer did not go smoothly. 5 Weeks later changed their policy!!! Beware. We could not access or find on Ticketmaster and vivid customer dis-service. Desired outcome: It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. These were special seats, including dinner and first 2 rows on the dirt. So, Vivid seats charged an additional $196. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Who Sets the Price on Vivid Seats? I do not expect Keillor to come back to Denver at his age. I feel sorry for other customers who have lost a lot more money than we did. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. He'll be heartbroken. The 21st was spent on the phone trying to aquire our tickets. Repeatedly asked to speak to manager and he refused. Then allows the seller to change the date to the day of the event. Absolutely disgusting. First received an e-mail asking me to call because there was an issue. We were given multiple different messages from Vivid seats regarding the tickets. If I purchase both sets, will the seats be together? Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Customer identification can be provided if needed. When the tickets never came, I contacted Vivid repeatedly. Please Refund at least $1000. I have put in calls, live chats and emailed customer support. We'll get you there. Thank you for sharing your feedback, Gregory. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I never received the email and therefore never accepted the tickets. You are paid through PayPal after the event occurs. The market price provided by Vivid was over $500 per ticket. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. How do I determine the seat numbers for a ticket listing? Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. For more information about reviews on ConsumerAffairs.com please visit our I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. The person the ticket was for has since died. With the plethora of ticket resell sites, this is one to avoid. We apologize for the frustration you experienced. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Terrible customer service. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. There was some type of electronic glitch. I spoke with Carlos A over the phone to purchase my tickets. Full refund and apology for lack of ticket delivery. WONDERFUL Young Man. Is SeatGeek Legit? Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Chicago Illinois I thought Vivid was a pr0n company. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. What kind of scam is this? FAQ. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. No refund offered!! Vivid charged me 78 dollars for a 30 dollar ticket. Then the day of the event I got an email cancelling my ticket. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Contact Us About The Company Profile For Vivid Seats LLC. He was very knowledgeable and courteous. I just want the tickets I spent my hard earned money on. I used their site this morning to purchase two tickets to a show. 1239964100050. This is absurd! After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Vivid Seats goal is to safely and securely connect customers with event tickets. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! B. Berlinda G. Today , California. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Looking for the best way to buy and sell mobile tickets? Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Verification can help ensure real people write reviews about real companies. It told me the section of the tickets but not the exact seat numbers. Jeremy of Las Vegas, NV Verified Reviewer. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Request to speak to a Vivid Seats agent. They can see this but they refused to issue a refund. I did not get what I paid for. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. I have knee issues so very kind to help so we don't walk far. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Vivid Seats has not responded to my email. We appreciate you bringing this matter to our attention and will be following up with you again soon. I was told that I should have known that by this note that was listed: xfer Piggyback. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Copyright 2022 Consumers Unified LLC. So I quickly attempted to purchase another ticket. One can only hope these ticket monopolies will be better regulated in the near future. I called 2 seconds after I saw the $960 total. You advised that you arrived at 7:50 PM. I found two separate listings for tickets in the same section and row. When I got to the rodeo they couldn't find my ticket so I had to get a new one! All I got was a run around, excuses, and finally no response what so ever. Also, VividSeats says all orders are 100% . I had a purchase trouble on Vividseats. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members.
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